Do you store my Credit Card information?

No, we do not store your credit card details. All payments are processed through a third party provider such as PayPal or Stripe, which are PCI compliant. If you see a saved card on your account, rest assured we can NOT view the full card number or security code. We are only provided with a […]

Why do I see a charge on my bank statement from ‘GoCardless’?

We process all Direct Debit payments through our payment partner GoCardless, as a payment institution authorised by the Financial Conduct Authority (FCA) (Reg: 597190) they provide a secure environment for processing payments. You should see our name in the payment reference although it can vary depending upon your bank, in most situations it will appear similar […]

Do you provide any special discount schemes?

Yes we do, our current schemes are as listed below. Current Student:  30% Off Annual Terms 10% Off Monthly Terms Available for 12 months. Registered Charity: 6 Months Free Hosting then: 50% Off Annual Terms 30% Off Monthly Terms Reviewed annually. — Please note if you use any of the above discount schemes, we will […]

Do you charge setup fees?

We do not charge setup fees on any of our products. However, our sister brand which uses the Vimly Digital portal for web design clients does charge a setup fee which is the equivalent of 1 months service.

Do you provide any discounts for multiple accounts?

We provide a multi-buy discount scheme for shared web hosting clients which provides up to 60% Off Annual Billing & 40% Off Monthly Billing. If you are interested, you will need to make sure you meet the criteria listed below and contact the accounting team to setup your discount. The discount is not automatic and […]

Do you provide prorate refunds?

We do not currently offer prorate refunds to your payment method on any services. However, on a case by case basis we can provide you with the same level of account credit for web hosting and web design orders (excluding setup).