Category: Billing & Payments

All VPS Orders are manually processed and we aim to complete the review of all orders within 24 hours of payment.

No, we do not store your credit card details. All payments are processed through a third party provider such as PayPal or Stripe, which are PCI compliant. If you see a saved card on your account, rest assured we can NOT view the full card number or security code. We are only provided with a […]

We process all Direct Debit payments through our payment partner GoCardless, as a payment institution authorised by the Financial Conduct Authority (FCA) (Reg: 597190) they provide a secure environment for processing payments. You should see our name in the payment reference although it can vary depending upon your bank, in most situations it will appear similar […]

Yes we do, our current schemes are as listed below. Current Student:  30% Off Annual Terms 10% Off Monthly Terms Available for 12 months. Registered Charity: 6 Months Free Hosting then: 50% Off Annual Terms 30% Off Monthly Terms Reviewed annually. — Please note if you use any of the above discount schemes, we will […]

We do not charge setup fees on any of our products. However, our sister brand which uses the Vimly Digital portal for web design clients does charge a setup fee which is the equivalent of 1 months service.

We provide a multi-buy discount scheme for shared web hosting clients which provides up to 60% Off Annual Billing & 40% Off Monthly Billing. If you are interested, you will need to make sure you meet the criteria listed below and contact the accounting team to setup your discount. The discount is not automatic and […]

We currently support Credit/Debit card payments through PayPal, Direct Debit through GoCardless or traditional Bank Transfer within the U.K.

We do not currently offer prorate refunds to your payment method on any services. However, on a case by case basis we can provide you with the same level of account credit for web hosting and web design orders (excluding setup).